Our Reviews

Lee Robbins and Blue Twilley at Stoops Automotive made my leasing experience absolutely seamless. From start to finish, he was professional, knowledgeable, and genuinely helpful. Lee took the time to explain all of my lease options, answered every question with patience, and never made me feel rushed or pressured. He helped me find the perfect vehicle that fit both my needs and my budget. If you're considering leasing, I highly recommend working with Lee—he truly makes the process easy and stress-free!

They got my car fixed, they told me it would take two hours, and it did only take two hours. I was very pleased, they are always friendly and nice.

Mid July received call from salesman who knew we had been looking after purchasing a 24 blazer from another dealer. We stopped by Stoops the next day and decision was easy.

they were prompt and quick for my oil change

Everyone i dealt with was friendly to myself and other customers.

All was good

I simply don't know how to explain it. I woke up one day with this itchy rash on my foot. I put on my sneakers, then decided the fresh open air would be better. I switched to sandals, and went for a walk. Shortly after, my left big toe got cold. I decided to go back to the sneakers for the left foot and left the right foot in one sandal. Walking around I felt the cool breeze take away the itch rash, while the left foot was kept warm from the harsh cool Indiana breeze. By the end of the day, both feet there in tremendous shape. Kind of weird how one foot, attached to one leg, but wearing a different shoe than the other foot, attached to a whole nother leg, can feel better after one day of being "outside". That was also the same day I had my oil change done.

Jesus is a great guy to buy a vehicle from. Friendly and knowledgeable.

Worked with Robert blue and Brett Estas they handled everything for me and got the deal I wanted I am a repeat customer and will continue to be

Everyone was very nice and helpful

Very helpful

Great

The employees were very attentive and worked with me to get the exact vehicle I was looking for and the very best deal possible for that vehicle

Service staff were friendly and efficient. Work was completed in a timely manner.

It was a good experience. Salesman checked to see how we liked both new vehicles.

Very informative and personable service.

It was excellence

Did great work and quick!

Jesus was professional and courteous throughout the process

Was very pleased with my overall experience with stoops

We are always pleased when we go to Stoops for our service. That’s why we go there. We don’t go anywhere else to have our service done thank you.

The 2 1/2 hour wait to have oil change is not acceptable. Scheduling was terrible.

Great

You are very good. My car got fixed and they had to order another part, but it was a wonderful experience.

I got my free oil change and tire rotation on my new car. All went well-everyone was very friendly. They got my car in quickly and serviced it in about an hour.

My recent experience with the service dept. was wonderful.

I was there for a 7:30 appt., but the workers do not get there until 8. Also I was there about 4 hours, so then my bill was a lot because of labor.

Had 8am appointment and the technician curbs my tire then proceeded to do the service for the 30,000 mile maintenance. Upon inspection by myself I discover that the same tire mark from early in the same spot. So not sure if he didn’t rotate my tires. Then i was told that I wasn’t being charged for the rotation because of the curbing is what I had assumed. Now I think it was cause they didn’t even do it.

Robert Tilley is my car guy had great experience he me feel comfortable and he took care of my requirements for my purchase outstanding!

Everything was great, except my engine light is still on. The guy that handled my problem was amazing. He went above and beyond. I was very happy with the service. Only problem I had was after I left the service area about 2 miles later my engine light did come back on, but I went in there with more than one problem. Only thing that wasn’t fixed is why my engine light is still on

Very quick service!

Service department and manager were very nice and helpful. Easy check in and quick service.

I set up an appointment, online, to get my oil changed and added that i need the front turn signal wiring harness looked at due to not having front turn signals all the time. They told me when i showed up for the appointment, that there is no way they can look into this problem, i would have to make another appointment. I did get the oil changed and the tires rotated. They did not reset the tires to factory, 59 in front, 70 in the rear. All the tires had 68 psi. They did not reset the oil life indicator on the truck as well. They did get me in and out in 1hr though.

Very helpful

Smooth easy shopping

It was nice, very professional. Showed me different cars that had things I like about it. Listen to what I wanted.

Very pleasant. We worked with Jesus Osuna. We told him what we wanted and he found the one we wanted within minutes. It happened to be a demo that was being used. We bought it and are very pleased. This is our 3rd Envision. Jesus was very helpful throughout the entire process.

Robert was great to work with. He was able to find a car that fit our budget and included what I wanted! I wish alll Buick dealerships would treat you as if you bought the car from them. I’m from Fairfield, OH and bought my car 2 hours away in Muncie due to a car that was advertised. I paid extra for the extended warranty, the same price as everyone else. I’m not happy that I read in the fine print that I will have to $50 for warranty work because I won’t be able to go to the dealership I purchased my car. I’m chose to buy a Buick and spent the same amount of money on my car and warranty as others, I shouldn’t have a fee.

great customer service

Easy to deal with and did everything they stated.

The staff polite kept me informed

Friendly staff! Great Job!

They were ready for me when I arrived for my appointment and the routine service was performed quickly.

Always quick and confident in their work.

Everyone was very friendly and knowledgeable about the vehicles. Was greeted by Robert Twilley in a professional manner and he was able to answer all my questions and get me into the vehicle with a payment that fits my budget. The process was simple from start to finish!

After dropping my car off the night before my early morning appointment, I was promptly called with an estimate and details about the repair.

Excellent

Had my truck for 6.5 hours for an issue that was demonstrated to service tech. I was then told that they cannot find anything wrong and would start a case on this matter and would receive a call from them in the next week, I did not. I then called and was told no case was started and that person was no longer working there. Very disappointing service from Stoops.

Robert (Blue) was fantastic! Very helpful!

Friendly, and professional service. Got appointment next day! Thank you

Very comfortable Very nice people

Always appreciate the high level of professional service.

Great staff experience as always, clean lounge with drinks available, quick service.

Great customer service and everyone was friendly.

Paid for service in lease pkge. Told at time of service, we did not have a paid service pkge. It was double checked, and we still didn't have a paid service pkge. Phone calls made concerning situation to be hung up on by service manager. He had no empathy or patience to deal with the issue. Was asked by SM if we bought the vehicle there. When the answer was no, it seemed to even be less his problem. Customer service refresh is my suggestion, please do better. Its the main reason why we didn't do business with our lease. No plan to come back for service, we'll continue to travel further away.

Very helpful and courteous. He answered my questions so I could understand. Thank you

It was a great experience

Excellent experience great job

I recently leased a 26 Sierra 1500 AT4 from Stoops and was very happy with the Truck. I was looking for another vehicle to lease so I could split the miles between the two vehicles. Stoops helped me get another Sierra 1500 truck, this time an Elevation. Very happy with both trucks. Thanks Robert (my sales person) and Cory (sales manager) for helping me out.

Ok

The waiting room no longer has real TV just the GM loop. I paid with my Bank card and was charged a 3% fee. I am considering finding a new dealership. I miss the Stoops family; they know how to treat their customers. Corporate dealerships loose the personal touch, with them you are just a number........

Good service

Quick and easy

Had a tire with a gash in it and they ordered me a replacement tire.

Great people!

Great service!

Fast and friendly service

Great servive

Salesman Brent Regenold always does a great job finding me the right vehicle for the right price.

I was met in the service area and served promptly. I was only needing an oil change, and I was in and out in a half hour and was treated with respect by everyone I dealt with.

Service guys were friendly, and got right to my car.

Stoops did what I needed.

After saying "Hey Alexa, change the oil", nothing happened. So I called stoops and said "Change the oil", they did and I am happy.

Everything went fine

I had been looking at new vehicles for last several weeks. Found exactly what I was looking for right here in town and went to speak to someone about taking it home. Robert and the other couple guys I interacted with in the process were great.

Brock Williams and Nate Allen did an amazing job. They made sure that my car purchasing experience was exceptional. I got a great interest rate and payment. Thank you gentlemen! Would definitely recommend Stoops.

Thanks Freddy one tech guys he was helpful and I also saw Robert tweety he ask how was the truck working out for us . Me and my wife are happy with our new truck best decision we ever made

Freddy in the service department took excellent care of me & my vehicle!

Stopped in without an appointment for an oil change, worked me without a long wait. Great job

All of my requests were met with a smile and satisfaction.

I have always had great experiences at Stoops. From purchasing to service, the staff are wonderful!

Fast friendly service, easy scheduling.

Salesman was knowledgeable, courteous, and eager to make the sale.

Great service

I was charged $180 for a diagnostic test on a switch for the seatback adjustment. I would have agreed to replace that switch feeling that the switch was the problem without the diagnostic test. that was an expense that I felt was unnecessary.

Lee was great to work with. I knew what I wanted and he found it for me.

Incredible experience and exceptional staff. Great to work with

The car was very clean when I got it, I’ve never had a problem with stoops, but as soon and I moved the seat it was still full of crumbs and really dirty.

Very well organized and they didn't fast service and I appreciate that thank you

Always helpful and knowledgeable. Very friendly employees!

We had such an easy time here buying a new vehicle. Everyone was super nice and not pushy which I really appreciate. They made it comfortable and as quick as this type of transaction can be. I would definitely come back here again for future vehicles.

Service person David I think was his name was very courteous and made sure I was completely satisfied with the service work done on my car.

Brett is very knowledgeable and took his time at explaining all the features.

10 years ago ... almost to the day I purchased a Chevy Sonic from another dealership. The salesman was Brett Estes. I walked in and said "I'm missing a day of work to get a car TODAY. I can either buy it from you, or go on down the road." I told Brett what I needed, and he did the best deal he could for me ... I checked around afterwards. He did not see a "woman" he saw a potential customer for life! I very much appreciated that! Just a little bit of respect goes a long way. Brett showed me 10 years ago what he was made of, so when it came time to get another vehicle he was first in my mind ... he know's that I'm a GM brat ... knows that I'd never bite the hand that fed me for many years of my life. (My dad will be 90 years old in August 2026, also retired from GM Marion) Brett has kept in contact with me over the years via FB, Birthday, Christmas Cars, etc ... The old Sonic was 10 years old, and ready to be retired, so I shot Brett an Instant Message, and said, "I have the day off work, I need a new car!" Brett said, "Get here when you can, I'll be here, there may be a slight wait, but you will leave here today with something that you'll be very happy with." Again as the last time 10 years ago. Brett was very understanding of what I needed, and took me right to it! 2026 Buick Envista! I'm very pleased with it so far ... the electronics are a bit different, but I'm quickly learning the in's and outs of the system. Brett was awesome again, my sister came with me, and she has found her new car salesman too! She said, "This was the most fun I've ever had at a car dealership!" She also luved Bretts personality and is also a huge fan of the late Bob Ross ;)

Did great but you charge to much for labor.

over $90 for an oil change and tire rotation seems high

A first class experience! Had a 3:00 appt for service and was out in 45 minutes. Couldn’t ask for more professional people.

Always great service. They take care of our needs. Service stands behind their sales. We have been a customer there for 45 years. Won’t go anywhere else to buy a vehicle or for service.

Service handled professionally and courteously .

Everyone from the sales man to the gentlemen helping others to the financial gentleman was very knowledgeable, sweet and great to get along with. Great group to work with

It’s great, friendly customer service they meet all my needs and expectations

Very friendly people

Chris an my mechanic was awsome even gave me a ride home when I had to drop truck off

Great experience! Jesus communicated and was very helpful!

They were friendly, timely, and knowledgeable.

Good explanation about what future issues.

Work completed as requested.

Robert Blue was real good salesman he took real good care of us he helped us find the best financing for us and help us get the truck what we were looking for

I wanted bigger and better, so I got with Stoops Buick GMC of Muncie and upgraded from a 2018 half ton to a brand new 2025 GMC Sierra HD AT4. It's just like what I have now, but with a bigger engine, better towing ability, and better technology. It's a fun truck and they made it an easy decision for me.

The team for very helpful and answered all my questions.

Helped me get the car I wanted

Everyone was nice and very efficient.

Stoops always takes good care of my vehicle needs and services. They have been helping me for years. I appreciate their good services and their friendly staff in all departments. They listen to my concerns.

When we saw that our Oil useful life was around 10%, we called in and made an appointment for an oil change and tire rotation. Due to road conditions, we were a little late. They got us in right away and returned sooner than expected. David, the Service Tech, let us know that due to the tires needing to be replaced in the near future, they did not perform the tire rotation; we appreciated the team looking out for us rather than charging us for unnecessary work. Additionally, he offered to send us a quote for new tires, which we will consider based on this experience.

The gentleman I worked with was extremely helpful and he offered to patch my tire in addition to the oil change and filter swap that I had scheduled. He was very polite and courteous.

The salesperson was very attentive in what my vehicle needs were and located the appropriate vehicle to fit those requirements

We pre-scheduled an oil change and arrived on time. They got our truck right in and performed the work quickly. The final bill was less than expected. It was a good day!

fast service

Andrew Torres took great care of us! The overall experience was very good, we were not pressured to buy but...they did offer us the best deal available after shopping around at multiple dealerships. Our local dealership just lost loyal customers. We'll go back to Stoops!